ALTAMONTE SPRINGS, Fla., Oct. 4 /PRNewswire-FirstCall/ -- EMBARQ Corporation's Jessica Velasquez understands that many factors are key to providing exceptional customer service, including product knowledge, patience, courtesy and follow-through. She takes great pride in providing both English and Spanish-speaking customers the service they not only deserve, but also have come to expect. For her dedication, Central Florida's Jessica Velasquez is chosen as EMBARQ's National Service Hero.
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During National Customer Service Week Oct. 2-6, EMBARQ recognizes eleven Service Heroes from among 3,000 customer service representatives for going the extra mile to provide outstanding care to local residential customers. From the ten finalists, a team of executives chose Velasquez as the overall EMBARQ National Service Hero.
Velasquez, an Embarq associate for three years, has received many unsolicited customer commendations on her service skills while serving in the Altamonte Springs call center. According to customer surveys, Velasquez has successfully resolved customer issues on the first call on nearly 96 percent of her calls this year.
"EMBARQ is fortunate to have hundreds of representatives whose work with our customers qualifies them as 'service heroes,' so the selection process was difficult," said Gerald Piper, director of EMBARQ call centers - east region. "Jessica is a shining example of what EMBARQ looks for in a representative. She is committed to providing exceptional customer service on every call and has a consistently positive, upbeat attitude that permeates throughout the Altamonte Springs call center."
Bob Sloboda, vice president of sales and service for Sprint's Consumer Markets Group, announced Velasquez's selection today at the EMBARQ Call Center, 850 East Altamonte Drive, Altamonte Springs, Fla. Velasquez received a $500 gift certificate, a trophy and a bouquet of flowers for being named the National Service Hero and other prizes for being one of the ten Service Heroes. The call center managers took all customer service representatives to lunch as a "thank you" for their commitment to EMBARQ customers.
"Jessica's efforts stand out from a hard-working group of associates who go the extra mile to provide the best customer service possible," Sloboda said. "The results she delivers everyday are based on attitude, patience, communication and confidence. Her commitment to friendly service is appreciated all year long, but especially during National Customer Service Week."
About EMBARQ
EMBARQ , headquartered in Overland Park, Kansas, offers a complete suite of common sense communications services. The company has approximately 20,000 employees and operates in 18 states. EMBARQ, which is expected to rank among the Fortune 500, is included in the S&P 500.
For consumers, EMBARQ offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, wireless, and Dish Network satellite TV -- all on one monthly bill.
For businesses, EMBARQ has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes integrated local voice and data services, long distance, Business Class DSL, wireless, enhanced data network services, voice and data communication equipment and managed network services.
EMBARQ believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home. For more information, visit http://embarq.com/ .
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