Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announced that AXA Australia has selected the Thunderhead NOW platform to replace its existing application for client communications. Thunderhead NOW will enable AXA to streamline its business processes and move toward multi-channel delivery, resulting in an improved customer experience.
AXA Australia is a leading provider of financial advice, wealth management and financial protection services and products in Australia.
AXA chose Thunderhead NOW due to the software platform’s XML-based design and open standards-based architecture, allowing for flexibility and easy integration. AXA also chose Thunderhead’s Interview NOW component, providing customer service call center staff with a user-friendly interface through an interactive, intelligent, interview-style process.
In addition, Thunderhead NOW will enable AXA to review, rationalize and update existing communication templates with shared content, improving operational efficiency.
“It is pleasing to see organizations such as AXA striving to update their communications systems to improve the customer experience, even during the global financial crisis,” said Thunderhead CEO Glen Manchester.
About Thunderhead
Thunderhead is the leading provider of enterprise solutions for the production of highly personalized, multi-channel communications.
Thunderhead’s innovative platform, Thunderhead NOW, empowers business users to own the end-to-end process of creating and maintaining customer communications and delivers significant efficiencies and cost savings. Thunderhead NOW also enhances customer engagement, improving customer satisfaction, loyalty and revenue outcomes.
Due to its unique combination of business user control, open standards-based architecture and broad enterprise capabilities, Thunderhead has quickly established itself as a clear market leader and is one of the fastest-growing software companies in the world. The company counts many of the world’s leading private and public sector organizations as customers, including Allianz, Bank of America, Prudential, RBS Insurance, UBS and the Australian Department of Immigration and Citizenship. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.
For further information please visit http://www.thunderhead.com
Contacts:
LEWIS PR
Katie Eakins/Brittney Wolff, +1-619-677-2700
thunderhead@lewispr.com
