Leader in social software has a strong start to new fiscal year, highlighted by innovation, new customers, industry recognition and new talent
Telligent:
The News
- "We are focused on building a sustainable business that our customers and partners can count on," said Telligent CEO Patrick Brandt. "We just closed out a record year in terms of revenue and expect to reach sustained profitability next quarter."
Customers
- Telligent saw its customer base grow in FY2010, and has recently welcomed many new customers including Sage North America, Cable & Wireless and Planit.
- Sage North America wanted the ability to consolidate its online communities onto one platform and integrate with third-party applications. Sage will replace its existing community systems with the Telligent Evolution platform, leveraging Telligent Community and Telligent Analytics to improve customer service, speed product innovation and gather customer feedback. Sage North America, a division of Sage Group PLC, supports the needs and challenges of more than 3.1 million small and mid-sized business customers in Canada and the US. Solutions include Sage Peachtree accounting software and Sage SalesLogix CRM software.
Industry Recognition
- Telligent has recently received tremendous industry recognition,
transcending previous years' reports:
- Telligent customer APAN (All Partners Access Network) won a highly coveted 2010 Forrester Groundswell Award for Employee Social Application in the Management category.
- Telligent was one of only two vendors included in both TheForrester Wave: Community Platforms, Q4 2010 and Gartner Magic Quadrant for Social Software in the Workplace 2010.
- Telligent was positioned as a Visionary in the recent Gartner report, Magic Quadrant for Social Software in the Workplace. The report states that Telligent has strengthened its position and is building a strong presence in both internally and externally facing deployments with a broad common platform and rich social analytics.
- In The Forrester Wave: Community Platforms, Q4 2010, Telligent is named a Strong Performer. Differentiators include Telligent's platform and integration capabilities.
- In the Forrester report, Enterprise Social Networking 2010 Market Overview, when compared with companies including IBM and Microsoft, Telligent is positioned as a "pure play social vendor" with an innovation and integration strategy. Forrester praises Telligent's analytics, firm roots in social technologies, internal and external offerings, and partner network.
- Forrester included Telligent customer Psion Teklogix in the recent report, Why Intercompany Collaboration is Important to Technology Product Managers and Marketers, citing Psion's ability to channel partners through social collaboration.
- In Social CRM: The New Rules of Customer Engagement, Altimeter Group named Telligent a "vendor to watch" in multiple categories, including Social Marketing Insights, Social Sales Insights, Social Support Insights, and Innovation Insights. In addition, Telligent was recognized in the high-demand Rapid Social Response category.
- Telligent was recently included in "Enterprise Social Networking and Collaboration," a book published by UK-based analyst firm Martin Butler Research. The firm gave Telligent its highest rating, Superior.
- Patricia Seybold Group's Online Community Platform Company and Product Update – 1H 2010 included Telligent as a market leader in new customer acquisitions, noting well-developed offerings for both internal and external deployments.
Products and Professional Services
- Telligent recently announced the availability of Telligent Community 5.6 and Telligent Enterprise 2.6. Telligent Community is an online community application that enables organizations to listen to, learn from and improve conversations with customers, prospects and partners. Within the enterprise, Telligent Enterprise is a trusted and secure internal collaboration application that promotes a productive and efficient corporate culture. Both products are built on the Telligent Evolution platform, the award-winning collaboration and community platform built for integration, enabling organizations to extend existing technology investments. The quality, performance, and flexibility of Telligent's applications provide extensive control in line with your specific business objectives.
- With Telligent Community 5.6, customers can reach more people through social media with SEO enhancements, connect customers easily and spur conversation using improved profile search capabilities, and enjoy increased flexibility with targeted theme designs geared towards specific business use cases.
- With Telligent Enterprise 2.6, companies can now quickly introduce employees with similar interests and backgrounds using enhanced profile search, upload multiple files at once, without restrictions to file size, and improve employee outreach and encourage community participation by streamlining email notifications.
- Rob Howard, Telligent's founder and CTO, is the visionary behind
Telligent's product development and innovation. Known throughout the
industry as an authority in community and collaboration software, he
is a published author and speaks at conferences worldwide on the topic
of social software. Howard regularly participates in global industry
panels, workshops and webinars:
- Howard recently presented at the Enterprise 2.0 Summit in Frankfurt, Germany, discussing, "How to Build Sustainable Communities within the Enterprise."
- In a September webinar, Howard discussed "Secrets to Building a Sustainable Online Community."
- Together with presenters from international construction conglomerate Mota-Engil and technology partner weListen, Howard moderated the webinar, "Spur Your Employees to Innovation."
New Chief Marketing Officer
- Telligent recently announced the appointment of chief marketing officer Wendy Gibson, who brings more than 20 years of leadership experience in online marketing, sales, business development and strategy.
The Viewpoints
- "Our community is critical to our overall business strategy," said Nick Eades, CMO of Psion Teklogix. "Telligent continues to work hand in hand with us to ensure our specific needs are met so that we can exceed our customers' expectations."
- "Sage differentiates from our competitors through our global scale and our focus on local solutions, offering superior services and customer experience," said Dennis Frahmann, EVP Marketing, Sage North America. "By consolidating our community systems onto one common platform, the Telligent Evolution platform will help Sage continue to improve the customer experience and reduce costs."
- "Telligent's mobile capabilities enabled rescuers to save lives and quickly respond to requests for assistance," said Jerry Giles, Chief of Information Services Management (ISM), USPACOM, APAN Branch. "During APAN's Haiti earthquake response support, a victim from beneath a collapsed building sent an SMS message to the APAN social networking community asking for help, and within minutes various government and non-government responders moved to the location and extracted him from the rubble. By bringing the technology to the user, Telligent Mobile will help to mold the way people communicate."
- "Telligent may be the best option of all for many organizations," said Martin Butler of Martin Butler Research. "The analytics mark this product out from the rest and the company has deep experience of deploying social networking and collaboration in large organizations, and most importantly measuring the results of such deployment."
- "Look at Telligent if you want to leverage a single vendor for internal and external social networking and place high value on working with an innovation leader," reported Forrester's Enterprise Social Networking 2010 Market Overview.
- "Telligent has positioned itself well to take advantage of two important trends in the industry: (1) the demand for business justification of social software spends, and (2) the desire to manage social interactions not only within branded communities, but also across the social web," said Matthew Lees in Patricia Seybold Group's Online Community Platform Company and Product Update – 1H 2010.
- "Once you remove the shiny wrapper, there is an incredible amount of depth and value in using social technologies," said Telligent CTO Rob Howard, in a recent Mashable article.
- "Telligent is a pioneer in social business and has created a culture of innovation to attract more than 3,000 customers worldwide, including some of the world's largest brands," said Wendy Gibson, CMO of Telligent. "It's a great honor to join the Telligent team and have the opportunity to build on its success."
Additional Resources
Telligent
Website
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Official Blog
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Newsroom
Telligent
on Twitter
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on Facebook
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on LinkedIn
Telligent
Community
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Enterprise
Telligent
Marketplace
Analyst
Reports
Martin
Butler Research
Webinar:
Secrets to Building Sustainable Online Communities
Webinar:
Spur Your Employees to Innovation
Webinar:
Built for You: Telligent Community 5.6 & Telligent Enterprise 2.6
Wendy
Gibson Bio
Wendy
Gibson on LinkedIn
About Telligent
Telligent powers social communities for more than 3,000 companies worldwide. World-class brands, including Dell, Microsoft, Electronic Arts and Reader's Digest, trust Telligent's enterprise-grade social community suite to connect and engage with customers, prospects, partners and employees. For more information, visit telligent.com.
Contacts:
Telligent
Valerie Carstens, 1 972-816-0672
vcarstens@telligent.com
© 2010 Business Wire
