Xerox Corporation (NYSE: XRX) is positioned as a leader in IDC's 2011 MarketScape report for Worldwide Managed Print Services1 (MPS).
The report, which analyzes MPS vendors and delivers an overview of competitive fitness, highlights Xerox's ability to serve companies of all sizes through its continuum of MPS services delivered by both direct and indirect distribution channels. According to IDC, companies considering MPS should look at the breadth of a vendor's current offerings and the strategic outlook for future services.
"Xerox's high scores indicate that companies seeking MPS want a partner with market experience and depth of approach to ensure long-term results," said Holly Muscolino, research director at IDC. "Consistent global delivery capabilities are a key differentiator for Xerox, and they continue to build out their infrastructure for global support, including support for indirect channel partners."
The IDC report mentions that Xerox is supporting small and mid-size businesses by ramping up its Partner Print Services, which includes training and mentoring along with business development, marketing, services, and support. The study also found that Xerox is helping customers address business priorities beyond reducing print costs using vertical and business process expertise from ACS, A Xerox Company.
"There are many ways to define and execute MPS – but only Xerox continues to earn industry recognition as the leader because we have a proven approach and an impressive history of delivering results," said Stephen Cronin, president, Xerox Global Document Outsourcing.
As a leader in MPS, Xerox expanded its offerings this year with the acquisition of NewField IT to simplify the MPS assessment process and speed up implementation, and an alliance with Cisco that integrates Xerox's MPS and mobile print offerings into Cisco routers/switches and expands the opportunity for the midmarket via Cisco's channel partners.
About Xerox
Xerox Corporation is a $22.5 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 134,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
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XEROX®, XEROX and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
1IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis". Doc # 232135, Dec. 2011.
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