MONTVALE, N.J., Feb. 6, 2012 /PRNewswire/ --Mercedes-Benz USA (MBUSA) announced the appointment of Gareth Joyce to vice president of customer services, effective immediately. Joyce replaces Alan McLaren who left the company in December 2011.
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In his new role, Joyce will be responsible for all customer service operations, engineering services, after-sales marketing and logistics as well as MBUSA's award-winning customer assistance center.
Joyce comes to MBUSA with extensive international management experience. He was most recently director of after-sales for Mercedes-Benz Netherlands with responsibility for all after-sales, customer service and parts sales and distribution. He began his automotive career in 2004 with DaimlerChrysler South Africa as senior technical manager for all five brands of the business, including Chrysler Jeep, Mercedes-Benz passenger cars, Mercedes-Benz commercial vehicles and Freightliner/FUSO commercial vehicles. Three years later, Joyce was named vice president of after-sales for Mercedes-Benz South Africa where he not only delivered on customer service strategy, but worked to grow the already significant parts revenue with improved efficiency. Joyce launched his career as an engineer for the Howden Group in South Africa in 1995 and moved on to hold key positions in corporate engineering and management consultancy firms such as Deloitte & Touche, Austen and the Standard Bank of South Africa.
Joyce holds a bachelor of science degree in mechanical engineering from the University of the Witwatersrand and a master of commerce in business management from Rand Afrikaans University. A native of South Africa, Joyce will relocate to Bergen County New Jersey.
About Mercedes-Benz USA
Mercedes-Benz USA (MBUSA), headquartered in Montvale, New Jersey, is responsible for the distribution, marketing and customer service for all Mercedes-Benz and Maybach products in the United States. MBUSA offers drivers the most diverse line-up in the luxury segment with 12 model lines ranging from the sporty
C-Class to the flagship S-Class sedans and the SLS AMG supercar.
MBUSA is also responsible for the distribution, marketing and customer service of Mercedes-Benz Sprinter Vans, and smart products in the U.S. More information on MBUSA and its products can be found at www.mbusa.comand www.mbsprinterusa.com. For full bios and photos visit the MBUSA Media Site, www.media.mbusa.com.
SOURCE Mercedes-Benz USA
