DUBLIN, September 18, 2014 /PRNewswire/ --
Research and Markets(http://www.researchandmarkets.com/research/jd6f6x/call_centers) has announced the addition of the"Call Centers - Global Strategic Business Report"report to their offering.
(Logo: http://photos.prnewswire.com/prnh/20130307/600769 )
This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World.
Annual estimates and forecasts are provided for the period 2013 through 2020. Also, a seven-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs.
The report profiles 126 companies including many key and niche players such as:
- [24]7 Inc.
- Alliance Data Systems, Inc.
- ATOS S.A
- BT Communications (Ireland) Limited
- Convergys Corp.
Key Topics Covered:
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
- Study Reliability and Reporting Limitations
- Disclaimers
- Data Interpretation & Reporting Level
- Quantitative Techniques & Analytics
- Product Definitions and Scope of Study
- In-House Call Centers
- Outsourced Call Centers
II. EXECUTIVE SUMMARY
1. INDUSTRY OVERVIEW
2. NOTEWORTHY MARKET TRENDS, GROWTH DRIVERS & ISSUES
3. A PEEK INTO VERTICAL END-USE INDUSTRIES
4. CONCEPTUAL OVERVIEW
5. STRATEGIC INSIGHT
6. RELATED INDUSTRY DISCUSSION
7. CALL CENTER CONSOLIDATION WHETHER, WHY AND HOW
8. PERTINENT REGULATORY ISSUES
9. TECHNOLOGICAL BREAKTHROUGHS/ INNOVATIONS
10. RECENT INDUSTRY ACTIVITY
11. FOCUS ON SELECT GLOBAL PLAYERS
- [24]7 Inc. (US)
- Alliance Data Systems, Inc. (US)
- ATOS S.A. (France)
- BT Communications (Ireland) Limited (Ireland)
- Capita Customer Management Limited (UK)
- Convergys Corp. (US)
- Datamatics Global Services Limited (India)
- Entel Call Center (Chile)
- EXL Service Holdings, Inc. (US)
- Genpact (Bermuda)
- HCL BPO Services NI Ltd (Ireland)
- IBEX Global (US)
- IBM Global Process Services Pvt. Ltd (India)
- Plusoft Informatica Ltda (Brazil)
- Sitel (US)
- Sykes Enterprises, Inc. (US)
- Tata Consultancy Services Limited (India)
- Teleperformance SA (France)
- West Corporation (US)
- Wipro Ltd (India)
12. GLOBAL MARKET PERSPECTIVE
III. MARKET
1. THE UNITED STATES
2. CANADA
3. JAPAN
4. EUROPE
5. ASIA-PACIFIC
6. LATIN AMERICA
7. REST OF WORLD
IV. COMPETITIVE LANDSCAPE
Total Companies Profiled: 126 (including Divisions/Subsidiaries 140)
- The United States (58)
- Canada (2)
- Japan (5)
- Europe (28)
- France (6)
- Germany (1)
- The United Kingdom (7)
- Spain (1)
- Rest of Europe (13)
- Asia-Pacific (Excluding Japan) (37)
- Latin America (8)
- Africa (1)
- Middle East (1)
For more information visithttp://www.researchandmarkets.com/research/jd6f6x/call_centers
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