ISG Provider Lens report finds U.K. business also looking to digital business providers to help them with mobile applications and artificial intelligence
LONDON, Jan. 23, 2020)), a leading global technology research and advisory firm.
The 2019-2020 ISG Provider Lens Digital Business - Solutions and Service Partners Report for the U.K. finds enterprises in the country embracing robotic process automation to automate processes and reduce their dependency on manual labor.
"U.K. enterprises are leveraging digital transformation to manage market changes and sluggish growth," said Barry Matthews, partner and head of ISG UK. "Digital business providers are helping enterprises solve operational changes and sustain themselves during this time of uncertainty."
Digital business service providers are preparing for Brexit by setting up risk assessment committees to constantly track changes and assess their impact, the report says. They are helping their enterprise clients prepare for the split from the European Union by providing them with impact assessments and managing logistical changes.
In many cases, U.K. businesses are seeking providers that specialize in their industry to help them with their digital transformation journeys, the report says.
Meanwhile, U.K. businesses are also focused on improving their customers' experience through mobile applications, the report says. The healthcare and the banking, financial services and insurance sectors are leading the move to mobile apps.
In addition, enterprises increasingly are adopting artificial intelligence and analytics technologies to use in their supply chains, the report says. In many cases, U.K. enterprises are using automation to help them with insourced projects. Many U.K. companies now favor insourced services, and automation helps them enhance human resource allocation for those projects.
U.K. business are also beginning to focus on product-oriented thinking, the report says, with customers invited to test new products before they are formally launched and modifications made based on their feedback.
In addition, the report finds U.K. enterprises wrestling with a shortage of skilled workers. With an increase of digital technologies being used, U.K. companies have launched significant efforts to up-skill current employees and hire new graduates with related technology skills. Many companies are concerned that Brexit could lead to cross-border labor restrictions.
The 2019-2020 ISG Provider Lens Digital Business - Solutions and Service Partners Report for the U.K. evaluates the capabilities of 32 providers across four quadrants: Customer Journey Services, Digital Product Lifecyle Services, Digital Backbone Managed Services and Blockchain Services.
The report names Accenture, Atos, HCL and Tech Mahindra as leaders in all four quadrants and Cognizant, Infosys and TCS as leaders in three. IBM is named as a leader in two quadrants, and BT, Capgemini, DXC Technology, Mindtree and Wipro are named as leaders in one.
A customized version of the report is available from Zensar, named a "Rising Star" in Customer Journey Services.
The 2019-2020 ISG Provider Lens Digital Business - Solutions and Service Partners Report for the U.K. is available to ISG Insights subscribers or for one-time purchase on this webpage.
About ISG Provider Lens Research
The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics and Brazil, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries-a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
