LONDON and SYDNEY, Australia and JOHANNESBURG, South Africa, Sept. 24, 2021.
FXCM was named Most Transparent Forex Broker in Europe, Best Forex Trading Platform in Europe and Best Forex Mobile Trading Platform / App provider globally.
The Global Forex Awards recognise and champion the best performing providers of liquidity, CRM, execution, platforms and performance, as well as other crucial elements of the forex trading ecosystem. The win comes as FXCM focuses on its ambitious 'Client First' initiative to expand its product offering and boost its client service as part of a brand refresh.
A key part of 'Client First' is a strong commitment to client service. FXCM demonstrated this commitment so far in 2021, reporting that its average live-chat pick-up time was five seconds, while 100% of calls were answered in 45 seconds and emails were replied to within a day1.
Brendan Callan, CEO of FXCM, said: "The challenges facing the retail FX industry over the past year or so have been like no other. The Global Forex Awards has a track record in identifying the brokers and trading providers that consistently offer a service that goes above and beyond the norm, and it is an honour to win these awards.
"Over the past year, we have invested in new technology, expanded our product suite and functionality and improved our pricing structures - all while improving the service and experience our customers receive and maintaining high levels of transparency.
"These accolades reflect the dedication and commitment of our global team. I want to thank my colleagues for the role that they play in ensuring FXCM remains the premier retail FX broker of choice."
1 Jan - May 2021 FXCM Service data
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About FXCM:
FXCMis a leading provider of online foreign exchangeprovides retail brokers, small hedge funds and emerging market banks access to wholesale execution and liquidity, while providing high and medium frequency funds access to prime brokerage services via FXCM Prime. FXCM is a Leucadia Company.
Forex Capital Markets Limited: FCA registration number 217689)
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
70% of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
FXCM EU LTD: CySEC license number 392/20)
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
Between 74-89% of retail investor accounts lose money when trading CFDs.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
FXCM Australia Pty. Limited: AFSL 309763. Losses can exceed your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved. If you decide to trade products offered by FXCM AU, you must read and understand the Financial Services Guide, Product Disclosure Statement, and Terms of Businesson www.fxcm.com/au.
FXCM South Africa). Our service includes products that are traded on margin and carry a risk of losses in excess of your deposited funds. The products may not be suitable for all investors. Please ensure that you fully understand the risks involved.
FXCM Markets Limited: Losses can exceed deposited funds.).
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