ISG Provider Lens report finds enterprises boosting investments in intelligent document processing, process mining and conversational AI amid fast IT rebound across Europe
German enterprises are increasing their use of intelligent automation, partly in response to disruptions from the COVID-19 pandemic, as the country joins in a European technology and business services boom, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2021 ISG Provider Lens Intelligent Automation Solutions and Services report for Germany finds growing adoption of a wide range of automation technologies, especially process discovery and mining, in which Germany is a world leader, and intelligent document processing. As in other markets, the pandemic has put large-scale digital transformations on hold but accelerated deployments of automation and other capabilities that bring immediate benefits.
"Service providers are playing a central role in German digital initiatives," said Chip Wagner, CEO, ISG Automation. "German companies increasingly want providers to deliver already developed and integrated solutions as backbones for digital transformation."
Intelligent automation spans a range of solutions and services that can perform increasingly complex tasks using AI, machine learning, computer vision, voice recognition, natural-language processing and other capabilities. In Germany and other markets, organizations are applying these solutions to a growing number of business challenges, according to ISG.
Intelligent document processing has emerged as a critical tool for German enterprises adapting to new business realities introduced by the pandemic, the report says. Many businesses in Germany still use paper for documents such as invoices, claims and contracts, some with handwritten content. To reduce the cost of business, operate more flexibly and allow more employees to work remotely, companies are investing in new, more advanced document processing solutions. Providers are adding AI, natural-language processing and machine learning features to improve the speed and accuracy of these solutions.
German companies are also expanding their use of process discovery and mining, which have been successfully developed as commercial products in the country, ISG says. While process mining is still largely used for traditional applications such as conformance proofing and compliance checks, it is now being deployed in other scenarios, including as an accelerator for ERP migrations.
The use of conversational AI is steadily growing in Germany for use cases such as contact center chatbots, virtual agents and voice assistants, according to the report. Conversational augmented intelligence, combining voice and text, is emerging in many healthcare applications. With the addition of AI, machine learning and natural-language understanding and processing, these solutions can now work with more complex conversations. Low-code/no-code development environments are democratizing conversational AI development, turning business users into citizen developers and enabling faster and more flexible deployments.
The 2021 ISG Provider Lens Intelligent Automation Solutions and Services report for Germany evaluates the capabilities of 84 providers across five quadrants: Intelligent Business Automation, Artificial Intelligence for IT Operations (AIOps), Conversational AI, Intelligent Document Processing, and Process Discovery and Mining.
The report names IBM as a Leader in three quadrants and Accenture, Atos and Capgemini as Leaders in two quadrants each. It names ABBYY, Almato, Amelia, Artificial Solutions, Arvato, Automation Anywhere, Axians, Celonis, CGI, Cognigy, DATAGROUP, DXC Technology, Google, ITyX, Kofax, Microsoft, NTT DATA, Rossum, SAP Signavio, Software AG, TCS, UiPath and Wipro as Leaders in one quadrant each.
In addition, ABBYY Timeline, Genpact, Infosys and Sinch Chatlayer are named as Rising Stars-companies with a "promising portfolio" and "high future potential" by ISG's definition-in one quadrant each.
The 2021 ISG Provider Lens Intelligent Automation Solutions and Services report for Germanyis available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens Research
The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries-a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
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Contacts:
Press Contacts:
Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com
Matthias Longo, Palmer Hargreaves for ISG
+49 152 341 464 63
mlongo@palmerhargreaves.com
