New research from Metapack highlights the impact of COVID-19 amid home working shift
French retailers are bracing for an additional €19.2 billion of online home deliveries by 2025 as a result of the impact of the pandemic, new research from ecommerce delivery technology leader Metapack in partnership with research consultancy Retail Economics suggests. This comes as online is expected to account for 28.2% of total non-food sales by 2025 amid persistent home working.
Permanent shift online
Metapack's new Ecommerce Delivery Benchmark report shows that one in 10 (9.4%) of Frenchconsumers now expect to permanently shift more of their shopping online on the back of new behaviours formed since the pandemic.
A new wave of 'digital shifters' (the consumer cohort permanently switching to shopping more online) is expected to support an additional €25.0 billion in online sales compared to a scenario where the pandemic had no impact on shopping behaviours. This acceleration online is projected to lead to €19.2 billion of additional sales going through home deliveries alone by 2025, compared to a scenario where the pandemic had no impact.
However, the lasting impact of COVID-19 will not be felt equally across all retail categories. The research predicts that apparel, homewares and health beauty will experience a greater permanent shift online, brought about by online discovery since the pandemic.
A consequence of the shift online is that 17.2% of French consumers expect to visit physical stores less in the future.
Working from home disrupting retail
Disruption is being felt by consumers working from home driving both an uplift in online spend and putting pressure on footfall to stores.
More than one in 10 (11.4%) of French consumers work from home more since the pandemic, of which over a quarter (27.1%) expect to shop more online permanently, compared to just 7.3% of those whose place of work has not been impacted from the pandemic.
As more consumers work from home, it has boosted the success rate of first-time deliveries and opened a much larger number of possible delivery slots. By 2025, French home workers expect their proportion of online orders delivered to their home to rise by 8.3%, compared to an average of 7.0% among those that haven't faced change in their work.
New wave of online shoppers demand speed
The report delves into key consumer types and reveals that the new wave of online shoppers is more demanding of speed of delivery when considering their most important factors when shopping online. Across the markets analysed, 37.5% of 'digital shifters' value speed ahead of convenience, cost and carbon footprint of deliveries.
Duncan Licence, VP of Global Product at Metapack says: "Driven by the pandemic, online consumer shopping expectations have changed significantly over the last few years, and a lot of these changes are here to stay. Our new report takes a closer look at these developments and their lasting impact on both consumers and retailers. It is expected that, as home working becomes the norm for more and more people, their appetite for fast, convenient, and easy deliveries that fit their lifestyle, will continue to increase. Retailers have reached a crossroads, they need to diversify their delivery options and invest in the right infrastructure and technology to meet the new needs of their consumers, or they will struggle to compete, especially as the shopping experience becomes synonymous with the delivery experience. The retail industry has evolved beyond bricks and mortar, it's time to step into the age of ecommerce."
Richard Lim, Chief Executive of Retail Economics says: "A permanent shift in consumer behaviour and vast investment across the ecommerce ecosystem has accelerated the shift to online. Structural changes in the labour market, with persistently higher levels of home working across households, has unlocked greater demand for home deliveries. Although the demand for speed will put pressure on supply chains, home workers have both a greater ability and greater willingness to pay for delivery and returns compared to average online shoppers, which is critical for profitability amid rising costs and elevated customer expectations."
Download the report: https://info.metapack.com/Rapport-de-reference-2022-sur-la-livraison-e-commerce.html
NOTES TO EDITORS
Express permission is granted for a link to Metapack and Retail Economics to be included in online news articles, blogs and posts.
https://www.metapack.com/fr/
https://www.retaileconomics.co.uk/
Research methodology
Research findings were supported by nationally representative consumer panels across four countries including the US, UK, France and Germany. The sample comprised of more than 6,000 consumers, with survey data collected in November 2021 and analysed by Retail Economics. Market intelligence and forecast data has been modelled by Retail Economics.
For more information please contact: Amy Yates (amy.yates@retaileconomics.co.uk)
About Metapack
Metapack helps ecommerce and delivery professionals meet consumers' growing expectations of delivery, while maintaining and optimizing operational efficiency. Metapack's solution offers a wide range of personalized services, from delivery options to tracking and returns, through a catalogue of 400+ carriers and 4,900+ services available that span every country in the world. Thanks to Metapack, more than 550 million packages are sent annually by many of the world's leading ecommerce retailers. Metapack is a member of the Auctane family of companies and is headquartered in London. Auctane brands include ShipStation, Stamps.com, Packlink, ShippingEasy, ShipWorks, ShipEngine, Endicia, Shipsi, GlobalPost and Metapack, with offices in El Segundo, Austin, London, Madrid, Sunnyvale, Zielona Gora, Atlanta, and St. Louis. Find out more at https://www.metapack.com/fr.
About Retail Economics
Retail Economics is an independent economics research consultancy focused on the consumer and retail industry. We provide independent thought leadership on major economic and retail trends and analyse their impact on the industry.
Retail Economics provides proprietary data on sector growth, behavioural trends, channel performance and forecasts.
View source version on businesswire.com: https://www.businesswire.com/news/home/20220222006138/en/
Contacts:
Munveer Garcha
PR and Communications Manager, Metapack
munveer.garcha@metapack.com
