Evolving expectations for localization, sustainability and data sovereignty require providers to demonstrate adaptability, ISG Provider Lens report says
Providers of next-generation application development and maintenance (ADM) services in Europe must demonstrate a high degree of flexibility to meet the complex and evolving requirements of doing business in the region, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2023 ISG Provider Lens Next-Gen ADM Services report for Europe finds that cybersecurity, regulatory compliance, sustainability and localization top the list of enterprise needs in Europe.
"Successful providers are flexible providers," said Peter Linke, director, Tech Modernization, for ISG in Europe. "They need to tailor their solutions to customer needs and regional requirements while demonstrating a continuing commitment to innovation."
Amid ongoing digital transformation, cloud-based ADM services have become a linchpin for companies striving to compete in a fast-paced, tech-driven market, the ISG report says. According to the report, more service providers are partnering with cloud providers to deliver cloud-native applications that quickly meet evolving customer needs.
The report also notes an increase in cyber threats from the Russo-Ukrainian war and enhanced requirements for data security under GDPR have accelerated the adoption of DevSecOps, which requires a deep understanding of the potential security risks associated with application development and a proactive approach to addressing those risks from the outset.
ADM providers in Europe also must adhere to data sovereignty laws that may require local data centers for specific sectors, ISG says. According to the report, providers may also need to comply with different industry-specific regulations, such as PSD2 in the banking sector.
At the same time, minimizing the carbon footprint associated with software development and deployment and pursuing green ADM strategies are vital, the report says. That includes designing energy-efficient software and disposing of e-waste responsibly. Providers are expected to align with regulations such as Europe's Waste Electrical and Electronic Equipment (WEEE) Directive, ISG says.
Finally, localization is key. European enterprises expect providers to incorporate language support and cultural sensitivity in user interfaces, the report says.
"European enterprises expect next-gen ADM providers to jump through quite a few hoops to earn their trust," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "That includes covering the region's many languages, local cultures, requirements and regulations, especially when it comes to data privacy and cybersecurity norms."
The report also examines how AI-driven zero-touch operations are providing predictive and proactive monitoring via AIOps-led use cases.
The 2023 ISG Provider Lens Next-Gen ADM Services report for Europe evaluates the capabilities of 32 providers across three quadrants: Agile Application Development Outsourcing, Application Managed Services and Application Quality Assurance.
The report names Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, Infosys and Wipro as Leaders in all three quadrants, while Eviden is named as a Leader in two quadrants. Deloitte, Sopra Steria and TCS are named as Leaders in one quadrant each.
In addition, LTIMindtree is named as a Rising Star a company with a "promising portfolio" and "high future potential" by ISG's definition in two quadrants, while N-iX, TCS and Tietoevry are named as Rising Stars in one quadrant each.
A customized version of the report is available from Capgemini.
The 2023 ISG Provider Lens Next-Gen ADM Services report for Europe is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens Research
The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries-a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
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Contacts:
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Kate Hartley, Carrot Communications for ISG
+44 (0)20 3457 6403
kate.hartley@carrotcomms.co.uk
