ISP support teams can now increase efficiency and better optimize resources
CHANHASSEN, MINNESOTA / ACCESS Newswire / March 19, 2025 / 7Sigma Systems Inc., the leading provider of solutions for ISPs and carriers, today announced the release of its latest innovation: the NOC360 Sweep: Public Outage Map. This powerful tool offers broadband providers a way to reduce support call volume while keeping subscribers informed during outages.
We solve carrier's hardest problems
The Public Outage Map allows cable and fiber subscribers to check their connectivity status in real-time via their provider's website or mobile app. By offering direct access to outage information, providers can reduce unnecessary support interactions and enhance subscriber satisfaction.
"We developed the Public Outage Map to address one of the most common challenges in network management - how to keep subscribers informed without overloading support teams," said Andy Rangen, CTO of 7Sigma. "The map's real-time updates and user-friendly interface make it an invaluable asset for modern broadband providers."
"The Public Outage Map is another key part of our NOC360 platform's Sweep functionality," Rangen went on to add. "Like all of our Sweep tools, including the ONT and PON status reports and maps, it's designed to help customer support teams optimize resources and help subscribers more efficiently and effectively."
Key Features:
Real-time map views of outages impacting Fiber ONTs and cable modems
Accessible via web and mobile apps
Fully customizable URL and branding options
Drill-down functionality for area-specific insights
24/7/365 uptime and reliability
7Sigma also provides rollout support, including best practices and recommended web copy, to ensure a seamless integration.
For more information or to schedule a demo, contact 7Sigma at sales@7Sigma.com
Contact Information
Frank Kaim
CEO
info@7sigma.com
+1 952-856-0069
SOURCE: 7Sigma
View the original press release on ACCESS Newswire
