Industry experts and CX leaders explore digital transformation, communication strategies, and the future of customer engagement.
CHARLOTTE, NORTH CAROLINA / ACCESS Newswire / March 21, 2025 / Industrial leaders, customer experience (CX) professionals, and business innovators met March 4 and 5, 2025, in Charleston, South Carolina, for The Daniel Group's CX Conference, an event dedicated to exploring cutting-edge strategies for enhancing customer interactions.
Images from the two-day CX Conference hosted by The Daniel Group
The conference's theme was "Design and Deliver the Next Level of CX. "It featured thought-provoking discussions, real-world case studies, and actionable insights to help businesses transform their approach to customer engagement.
Keynote Speakers Inspire Innovation in CX
The event was headlined by two distinguished keynote speakers who provided valuable perspectives on the future of customer experience transformation:
Kerri Powell, VP of Commercial Transformation at International, delivered a powerful presentation titled "The Power of Digitalization: Transforming the Customer Experience." She explored how emerging digital solutions, AI, and automation are revolutionizing the way businesses interact with customers, driving greater efficiency and deeper engagement.
Dr. Anna Kallschmidt, an Organizational Industrial Psychologist, presented "The Transition from Working-Class to Corporate Language." Her keynote examined how language shifts impact workplace dynamics and customer interactions, offering insights into bridging communication gaps to enhance employee and customer relationships.
CEO Perspective on CX Transformation
Lynn Daniel, Founder and CEO of The Daniel Group, emphasized the importance of staying ahead in the evolving CX landscape:
"Customer expectations are evolving faster than ever, and businesses that fail to innovate risk falling behind. This conference was about equipping CX leaders with the insights and tools they need to design experiences that truly set them apart. Hearing from experts like Kerri Powell and Dr. Anna Kallschmidt reinforces how digital transformation and communication strategies are shaping the future of customer engagement."
Engaging Sessions & Networking Opportunities
Beyond the keynotes, the conference featured interactive sessions, expert panels, and hands-on workshops designed to empower professionals to take their CX strategies to the next level. Attendees explored topics such as personalized customer engagement, data-driven decision-making, and the evolving role of AI in CX.
The event also provided ample networking opportunities, fostering meaningful conversations among industry peers and thought leaders. The collaborative atmosphere encouraged participants to exchange ideas and share best practices for delivering exceptional customer experiences in an increasingly digital and customer-centric world.
Looking Ahead
The Daniel Group is committed to advancing the field of customer experience and equipping businesses with the knowledge and tools they need to stay ahead in an ever-evolving market.
Contact Information
A. Lynn Daniel
Founder & CEO
lynndaniel@thedanielgroup.com
704-749-5018
Related Video
https://www.youtube.com/watch?v=mqAqzcuX2zw
SOURCE: The Daniel Group
